PRIVACY POLICY

We receive and store information about you such as:

• Information you provide us: We collect information you provide to us. Examples may include:
  • your name, email address, address or postal code, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; and
  • information collected when you choose to provide reviews or ratings, set preferences in Your Account or otherwise provide information to us through our service or elsewhere.

• Information we collect automatically: We collect information regarding you and your interactions with us and our advertising, your use of our service, applications, sites, tools, and customer service, as well as information regarding your computer or other device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information may include:
  • your activity on the  21 Studios  , such as title selections, watch history and search queries;
  • details regarding your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number;
  • device IDs or unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, ad data, IP address and standard web log information;
  • information collected via the use of cookies, web beacons and other technologies.

We use the information we collect to provide, analyze, administer, enhance and personalize our services and marketing efforts for you and others, including to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we may use the information we collect for purposes such as:

• determining your general geographic location, providing localized content, providing recommendations we think will be enjoyable, determining your Internet service provider and helping us quickly and efficiently respond to inquiries and requests;
• preventing, detecting and investigating potentially prohibited or illegal activities, including fraud, and enforcing our terms;
• sending you e-mails, push notifications or other correspondence and advertising concerning our service, including newsletters, messages about  21 Studios   special offers, promotional announcements and consumer surveys. From time to time, we may partner with companies whose products we believe will interest our members. In conjunction with these partners, we may send promotional announcements and/or serve web-based advertisements on their behalf, as permitted by law.

We may use information on an aggregated or anonymous basis. For example, we use ratings and consumption behavior, as well as commentary and reviews, on an aggregate or anonymous basis, to improve our recommendations to you as well as other users. Aggregated or anonymous information may be used for a variety purposes not explicitly set forth in this policy.

• Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process and limit fraud in connection with credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
• Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. By participating in such joint promotions or programs, you agree to our sharing of your information. Please note that we do not control the privacy practices of these third party businesses.
• Protection of  21 Studios   and others:   21 Studios   and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of  21 Studios  , its users or the public, as required or permitted by law.
• Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we reserve the right to transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.
• Information you make public: While using the  21 Studios   website you will have opportunities to post reviews or other information publicly. Please understand that when you post such information it is made public and we are not responsible for any third party’s use of information you publicly disclose through our service.
• Others with access to your account: If you share or otherwise allow others to have access to your account, they will be able to see your information, including in some cases personal information, such as your watch history, ratings, reviews and account information (including your email address or other information in Account).
• Aggregate or anonymous information: We may provide analysis of and information from or about our users in the aggregate or otherwise in anonymous form to partners, Service Providers and other third parties.